Customer Service Training
All businesses exist to make money, but how do they do it? Foremost, they need to nurture their staff to create the right atmosphere and to make their customers feel truly welcome.
Staff need to give the very best attentive customer service so that clients return, and word of mouth spreads, encouraging new customers through the front door.
Get it right and the gross profit soon shows on the balance sheet.
I’m Susan Davey, a customer service training expert with 40 years of experience.
My workshops make it easier for customers to choose you.
Why is customer service important?
Training is an expense, but your staff are the core of your business, and can make or break it. By investing in your staff and their customer service skills, you have much to gain.
I can encourage your staff so that:-
- Satisfied customers spend more, boosting sales, and this results in profitability
- Satisfied staff are more proactive and committed, so you spend less time and money on recruitment
- You gain an edge over your competitors
- Your business builds a positive reputation from recommendations and reviews
Who is the training for?
I work with small retail and hospitality businesses in Brighton and Hove. I can positively impact teams from 1 to 20.
If you struggle with inconsistent service, low customer retention, or untrained staff, my training can help address these issues effectively.
What does the training include?
My in-person 45-minute workshops cover these core customer service skills:
- Greeting customers warmly
- Developing customer rapport quickly
- Upselling without being pushy
- Observing customer needs
- Creating a positive atmosphere
Prices start at £15 per person per session.
We gained so much from the training workshop. It was so helpful at this stage in a business to have external input and advice. Susan was so responsive and we felt very heard.