Customer Service Expert
Hello, I’m Susan Davey, a customer service training expert.
I worked in the department store Harrods of Knightsbridge for over 40 years.
I began at the bottom of the ladder and worked my way up, my ambition was to be a Fashion Buyer and this I achieved.
I spent some years as the Designer Room Buyer where it was a privilege to do business with the great British designers Jean Muir and Bill Gibb.
I went on to do Departmental Management where I trained staff and delivered Personal Shopping.
Why I want to support you
Having lived in Brighton for many years, I am passionate to help young people grow in confidence so that they enjoy their job whilst giving the very best customer service.
In a fun and informal training session, I like everyone to join in.
Lively discussion can thrash out many issues, but at the end of the day if staff get it right and give their best, then they gain excellent job satisfaction.
The result is the business expands with new customers as well as many returning clients.
How I improve your customer service
My training sessions cover all the basics:
- greeting the customer
- caring for them and their requirements
- introducing other products
- and ensuring they are satisfied when they leave